Welcome to the Cooksongold Help Centre

Popular Questions

How do I return an item? Where is my order? How do I Click & Collect? How do I get in contact with Cooksongold? How do I trade in my scrap? Do you have a minimum processing charge for scrap items?
Orders and Payments
Delivery and Returns
Scrap
Contact Us
Account Settings
Information and Safety
Stores
Precious Metal Casting
Products
Website Information
Environmental
Techniques and Guidance

Delivery and Returns

Delivery
Returns
Click and Collect
International Delivery

International Delivery

Do you deliver internationally?
Will I have to pay custom duties on my order?
What is IOSS?
How do I register my EU VAT number?
What is GST?
How do I return an item from an address outside the UK?
What custom clearance charges will I have to pay on my order?
Why can't I order hazardous goods?
What is an EORI number?
Royal Mail Issue

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