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Can I exchange an item?

If you are returning an item within 180 days and would like an exchange, then the following process will apply:

  • If the item is in it original condition and packaging you will need to return the item with a return form

  • A credit will be raised for the returned item

  • A new order will then be raised for the new product
    if paying by credit or debit card, we will contact you for payment

  • If you request an exchange, as the item received was faulty, then this is normally processed within one working week.

  • Note that we do not accept returns and exchanges of cut metal such as wire, sheet or chain

Please contact our sales office on 0345 100 1122 if you require an exchange, or email us.