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How do I make a complaint?

We are sorry you feel like you need to make a complaint with us. We understand that issues may arise from time to time, and we are committed to addressing your concerns promptly and effectively.

We suggest you get in touch with a member of our contact centre on 0345 100 1122 or if you are calling from outside the UK simply call +44 121 200 2120.

Before you get in touch with us please make sure you have the following information to provide to our team:

  • Your account number

  • An order reference

  • Your contact details

  • A clear description of the issue or complaint

Our team will investigate your issue and advice you of the next best steps to come to a fair resolution.