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I can't get to through to your contact centre, what do I do?

We are sorry to hear you are having issues getting in touch with us, there could be a number of reasons why this is happening.

We suggest that you get in contact with us another way, such as our live chat system, email, post or via our social media platforms. There could also be a temporary fault with our phone system, so try to call back at a different time.

Make sure you are using the correct number- 0345 100 1122 or if you are calling from outside the UK +44 121 200 2120.