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I'm having trouble signing into my account, what do I do?

We are sorry to hear this you must sign into your account before you can shop with us or if you want to see or track your orders. If you receive a message that says your email address/password isn't recognised, there are a few things worth checking:

  • Make sure you have previously created an account, you can do this by selecting the 'New Customer' section of the log in screen.

  • Make sure you are using the same email address and password you registered with.

  • If you can't remember your password, click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.

If, after this, it still doesn't work then please get in touch with us on 0345 100 1122, or if you're calling from outside the UK simply call +44 121 200 2120.