Welcome to the Cooksongold Help Centre

Popular Questions

> How do I return an item?> Where is my order?> How do I Click & Collect?> How do I get in contact with Cooksongold?> How do I trade in my scrap?> Do you have a minimum processing charge for scrap items?
Orders and Payments
Delivery and Returns
Scrap
Contact Us
Account Settings
Information and Safety
Stores
Precious Metal Casting
Products
Website Information
Environmental
Techniques and Guidance

Stores

Store Information
Click and Collect

Click and Collect

What is Click and Collect?
When I visit the store to collect my order, where do I go?
How do I Click and Collect?
How long will a store hold my order for?
When will my order be ready to collect from store?
I want to collect my items from the store, when are your stores open?
I'm going to collect my order from store, what do I need to bring with me?
I've placed an order for collection, but no longer want it, what do I do?
What happens if I don’t collect my order from store?
I can't get in to collect my order, what do I do?

Can't find what you're looking for?

Stonly knowledge base© 2024 Cookson Precious Metals Ltd. All Rights Reserved.