Skip to main content

Can I return a special or manufactured order?

We regret to advise that some of our special order items will not be accepted for return. This includes:

  • Products made to order including all manufactured lines.

  • Bespoke cut precious metals products including sheet, wire, tube, loose chain etc

  • Grain

  • Piercing related products (such as ear posts, earrings or hook wires)

  • PPE equipment (such as masks or gloves)

  • 3D Printed parts

Please call us on 0345 100 1122 or email us and we will advise once we know further details.