![](https://media.stonly.com/media/images/46e6d731-1aa1-40e0-ba81-99abfd5e6de4.jpg?s=36159c48b88e7e52689bee8516523f036f9ca82b140717da38b153e69177d47797c96e0619d4ba458a4709a3b6ed88daa569190e7eae9369d890a6de24d6d939efd7746767e1c27b1235cd1e6b75dc1913914a2ba2fa0dda976382bf4f29f2a5c0356d6bead9e6ec50d5d8592358113e&w=1280&h=1440&auto=format)
![](https://media.stonly.com/media/images/46e6d731-1aa1-40e0-ba81-99abfd5e6de4.jpg?s=36159c48b88e7e52689bee8516523f036f9ca82b140717da38b153e69177d47797c96e0619d4ba458a4709a3b6ed88daa569190e7eae9369d890a6de24d6d939efd7746767e1c27b1235cd1e6b75dc1913914a2ba2fa0dda976382bf4f29f2a5c0356d6bead9e6ec50d5d8592358113e&w=1280&h=1440&auto=format)
I didn't receive my welcome offer, what do I do?
We're sorry if you didn't receive your welcome offer. We'll try to get this resolved as soon as possible for you.
Please email us directly on info@cooksongold.com, telling us the email address you used to signup or register, and we should be about to amend this issue for you.