I'm having trouble accessing your website. What should I do?

We are sorry you are having trouble with our website, we suggest that you try the following:

1. Delete your cookies

A cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here) .Cookies store data which could also include errors, so you may need to delete your cookies

Please note that if you have added items to your basket or in your 'Saved items' section while not logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history.

On most internet browsers you can delete your cookies using 'Tools' or 'History'.


2. Restart your browser

Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

3. Contact us

If you're still having problems, contact our Customer Service Team with the following information:

• As much detail as you can about the issue.

• Screenshots of any error messages you receive.

• How you are accessing our site (PC, Mac, Phone, Tablet).

• Which web browser you're using (e.g. Edge, Firefox, Chrome, Safari etc.).

• What you've done so far to try to resolve the issue.