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I've received a faulty item, what do I do?

We’re really sorry if you’ve received a faulty item, we'll try to get this resolved for you as soon as possible.

To get a new item, please return the item to us as soon as possible, You'll need to go through our returns process, ensuring that in the 'Return Reason' section, you select 'Faulty, warranty', 'Faulty, out of warranty' or 'Arrived damaged' depending on the type of fault on the item.

Then if you still wish to receive the item, please re-order your products on either our website or over the phone on 0345 100 1122 or if you are calling from outside the UK simply call +44 121 200 2120.